Refund Policy


Effective Date: September 8, 2025

alextronix.shop is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return
  1. Order Delays
    • USA: Eligible after 45 days from departure
    • Brazil: 110 days due to customs delays
    • Other Countries: 100 days for certain shipping lines
    Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.
  2. Orders Not Received
    • If tracking shows "delivered," no refund/resend will be provided.
    • If not received, a non-delivery certificate is required from the local post office.
  3. Damaged Products
    • Full refund or replacement for severely damaged items
    • Partial refund for minor damage (e.g., small scratches)
    • No refunds for packaging damage from international shipping
    • Claims for electronics must be made within 30 days
  4. Incorrect or Missing Products
    • Full refund or replacement for incorrect items
    • Partial refund or resend for missing non-critical parts
    • For size issues, include a photo with measurements
  5. Order Cancellations
    • Full refund if canceled before processing or shipping
    • No cancellations for customized or pre-order items once paid
📩 How to Submit a Dispute
  • Include photos/videos of damaged products
  • Include screenshots of complaints (with name, date, and message content)
  • Return the product if requested
⚠ Important Notes & Exceptions
  1. Dispute Deadlines
    Must be filed within 7 days of delivery or expected delivery date.
  2. Force Majeure
    Not responsible for delays caused by:
    • Natural disasters
    • Epidemics
    • Customs delays
    • War or unrest
  3. Shipping Method Restrictions
    No disputes for non-trackable shipping methods.
  4. Delivery Location Restrictions
    Disputes may not be accepted for regions with known delivery limitations.
  5. Returns
    • Must be authorized in advance
    • Unauthorized returns will not be processed
    • Must be returned within 30 days of receipt
  6. Service-Based Products
    Services (e.g., packaging or photography) are non-refundable once fulfilled.
  7. Unacceptable Disputes
    • Change of mind
    • Product looks different than expected (no defects)
    • Delays from customs or natural events
    • Wrong item ordered or incorrect address provided
📌 Additional Information
  • Order Status: No disputes once marked "closed"
  • Shipping Method Limits: No disputes for:
    - PostNL
    - Electric PostNL
    - CJPacket EUB
    - CJPacket Postal Route
    - CJPacket Railway Economy
  • Destination Limits: Disputes not accepted in high-risk regions
  • Returns Reminder: Only accepted at designated warehouses
  • Service Products Disclaimer: No refunds for low-quality service unless inspected
  • Expanded Unacceptable Disputes: Odors, deleted tracking info, customs issues, etc.
💬 Need Help?

If you're unsure whether your order qualifies for a refund or resend, please contact our customer service team:

Email: support@alextronix.shop

We’re here to help make your shopping experience smooth and worry-free!